Our plans were interrupted by Coronavirus

We had planned on taking 5 private tours with Xuan Tu Tours in February 2020. We were traveling by cruise ship from San Diego to Singapore with multiple stops in Vietnam. A 47 day trip of a lifetime. We read Xuan Tu Tours review and started the process of choosing tours. The communication between Xuan and us was great. I would ask a question and the next morning I would have an answer. In the end we booked 5 tours that we thought would give us a good representation of Vietnam. I sent Xuan Tu Tours a $200 deposit via PayPal.
We departed San Diego on January 13 and were expected to arrive in Da Nang on February 10. We sailed right into the heart of the Coronavirus epidemic. The ports we were going to were changing daily, I kept Xuan Tu Tours informed of the changes as best I could. In the end all of the ports after a stop in Guam refused to allow us to dock. We were stuck sailing in the South China Sea for 12 days when Singapore finally allowed us to dock.

Through all this disruption Xuan Tu Tours acted very professionally. Finally I had to cancel all of the tours. We decided to cancel the last leg of our cruise and fly home from Singapore. Within a couple days after getting home Xuan Tu Tours had refunded my deposit and today I received an email from Tu asking if we were well. What a class act. She must have spent hours setting up the tours, changing them and then to have them all cancelled.
I highly recommend this company and if or when we go back would gladly use them.

Traveller: jerryh63 from Tripadvisor 

Fantastic tour with Hieu! Xuân Tú is exceptional!!

We had an exceptional day in Da Nang and Hoi An in January with Hieu of Xuân Tú Tours. First of all, communication with Xuân Tú was prompt, courteous and very informative. She answered all questions quickly and fully with excellent English. Hieu also spoke excellent English and was the best tour guide we had on this trip. In addition to excellent commentary on culture and history, he took us to a great restaurant and his favorite coffee shop, which was fun! I should add that Hieu greeted us with a bag each of traditional coconut crackers, which were delicious! We highly recommend him! The driver was also professional and very good.

When our ship was unable to port in the Philippines in Feb, we turned around and were supposed to be able to return to Da Nang. So the night before, I contacted Xuân Tú, who set up a tour for us to visit Hue with My, another guide. We ended up sitting outside the harbor for the entire day and eventually had to give up on the tour. Unfortunately, My waited for us for quite awhile, as we were waiting for the clearance that never happened. I am so grateful to Xuân Tú and her excellent guides and very sorry for the wait and that we were unable to meet My.

Traveller: hornetvbmom from Tripadvisor 

Enjoyable Trip with TG Lam

TG Lam received us at the airport on 5 Feb. We spent 5 days in Da Nang, did Da Nang, Hue & Hoi An tour in 3 days with our tour guide Lam. He is knowledgeable, helpful, funny, kind, resourceful and has good memory, He can remember all our names (12 paxs) within a few hours (wow).

Beside sightseeing, Lam brought us to try many traditional local dishes, seafood and coffee cafe at a very reasonable price. He is very sincere, he went above & beyond to help us to source for thermometer & hand sanitiser, we are very grateful for his effort rendered.

We had an enjoyable time in Da Nang and would definitely recommend Xuan Tu Tours to my friends & relatives and not forgetting LAM, our amazing TG.

5 Feb – arrival / F&E (Monarque Hotel Danang/good breakfast & friendly staff)
6 Feb – Hue tour
7 Feb – Hoi An tour (Lantana Hoi An Boutique Hotel/near night market)
8 Feb – Da Nang tour (Sanouva Danang Hotel/complimentary 45mins spa)
9 Feb – dep / F&E

Traveller: fabulousEve from Tripadvisor 

Exceptional tour:)

We did 3 days with Hieu. We did the 50/50 Hoi An & Da Nang tour, Hue and My Son Sanctuary. We loved touring with Hieu! He is super knowledgeable about all the places and brought us to some amazing food experiences. The tours were all a great mix of culture, history and food. It was like touring around with a friend!
I especially loved how Hieu helped me perfect saying thank you and hello in vietnamese! I get so many compliments from locals who cant believe a tourist can nail it so well.

Our driver was also exceptional. He was super nice and very skilled. We felt very safe with him behind the wheel!

I would reccomend this tour to anyone who wants to make the most of their time in Vietnam!

Traveller: danielles307 from Tripadvisor