We had planned on taking 5 private tours with Xuan Tu Tours in February 2020. We were traveling by cruise ship from San Diego to Singapore with multiple stops in Vietnam. A 47 day trip of a lifetime. We read Xuan Tu Tours review and started the process of choosing tours. The communication between Xuan and us was great. I would ask a question and the next morning I would have an answer. In the end we booked 5 tours that we thought would give us a good representation of Vietnam. I sent Xuan Tu Tours a $200 deposit via PayPal.
We departed San Diego on January 13 and were expected to arrive in Da Nang on February 10. We sailed right into the heart of the Coronavirus epidemic. The ports we were going to were changing daily, I kept Xuan Tu Tours informed of the changes as best I could. In the end all of the ports after a stop in Guam refused to allow us to dock. We were stuck sailing in the South China Sea for 12 days when Singapore finally allowed us to dock.
Through all this disruption Xuan Tu Tours acted very professionally. Finally I had to cancel all of the tours. We decided to cancel the last leg of our cruise and fly home from Singapore. Within a couple days after getting home Xuan Tu Tours had refunded my deposit and today I received an email from Tu asking if we were well. What a class act. She must have spent hours setting up the tours, changing them and then to have them all cancelled.
I highly recommend this company and if or when we go back would gladly use them.
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Traveller: jerryh63 from Tripadvisor 