Not because it is the year of the Dog but because the services provided by Xuantu and her team really have the wow factor. From quality of transportation, recommended itinerary, quality of guide, payment terms to flexibility- it was all managed perfectly.
We were wowed by the pricing which was not increased during Tet or Lunar New Year – everywhere else we checked increased substantially. They wowed us with a comfortable van, but after luggage, we felt a bit like packed sardines. The next day, they provided us a bigger van. I was quite astounded by her resourcefulness given it is Tet. Travelling during Tet can have its unique challenges as many shops and eateries of interest were closed. At our request, Xuantu instantly agreed on whatsapp to re-visit some of these places later in the trip. Such flexibility is only provided by a close friend, and that was how it felt the entire trip.
We are a well-travelled group and this has to be the best tour service we ever had in all our years of travelling, that really is speaking a lot!.
Xuantu was unable to personally take us on this trip, but assigned the perfect tour guide for us. Duy is young, energetic, speaks English and Mandarin (perfect for our KL & HK group), lots of fun (played cards and Pokemon Go with us!), funny, knowledgeable and professional. Being eye candy doesn’t hurt either. 😉
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Traveller: DandyGlobetrotter from Tripadvisor 