We contacted Xuân Tú via email and WhatsApp prior to our trip to Da Nang. She was very responsive and clear with the tour information and fee quote. There was no hidden charge.
We booked a day tour to My Son and Hoi An. Tommy was our guide for the day. He was early and the car was clean and safe (with no broken seat belt – something that was not uncommon in our experience with local taxis). The driver drove safely. Tommy was very knowledgeable about local history and his English was good. He graduated in tourism from university. Tommy was very personable yet professional. We were traveling with three generations, and he was very sensitive to the little one’s audacity to explore versus grandma’s energy level as we visited the UNESCO sites in My Son. Tommy’s historical and cultural insights and knowledge helped us to appreciate the sites and their significance so much more. Tommy made it interesting for the young and old alike.
Following an enjoyable lunch in Hoi An, we walked around the beautiful old town. Unfortunately, one of us got sick, but Tommy was quick to help. Had he not been there, we certainly would have found ourselves in a bind.
We had a terrific day out. We were well taken care of, and enjoyed the sites and the beauty of the Da Nang area and the hospitality of the local people.
Xuân Tú also arranged for airport transfer for us. From the airport, the driver unexpectedly got sick and was late picking us up. Xuân Tú immediately arranged for another driver for us and waived the service fee. Her professionalism and ability to recover made all the difference. We have already recommended this team to some friends who will visit Da Nang later this year.
Traveller: ToroFarm from Tripadvisor